Course Details

  • Course Code: WWFEM15REP
  • Location: N/A
  • Duration: N/A hours
  • Cost: ₹25,000.00
  • Qualification: N/A

Further Details

  • Course Access: N/A
  • Exams Included: N/A
  • Compatibility: N/A

Approved Course:



Course Modules/Lessons

Module 1: Your Introduction to Becoming a Holiday Rep

  • What your primary role as a holiday representative will be
  • Why professionalism must be maintained for the entire season and not just when you’re on duty
  • The only way to get yourself into a holiday rep position in a luxury resort
  • About a huge mistake that you may already be making on your resume

Module 2 : Defining the Career of a Holiday Rep

  • The essential traits tour operators look for in candidates
  • The certifications you are expected to have
  • The type of passport you are best to hold and why it matters
  • The personality traits you need to be successful

Module 3 : Exploring the Various Types of Holiday Reps

  • About the different types of holiday rep that there are
  • The importance of team work (especially for montage/de-montage assistants)
  • About the seasonal contracts you can work and crossing over between seasons
  • About the role of the administrator and why you need to liaise with different offices

Module 4 : Exploring the History of Tourism

  • About the earliest purpose of travel
  • How early tourism begun and evolved
  • Why religion is important to the history of tourism
  • How the position of holiday rep came to be

Module 5 : The Components of the Travel and Tourism Industry

  • About the different sectors that complete the travel and tourism industry
  • The different types of tourist companies you could work with
  • About the components that make the industry thrive
  • About integrations when tour operators are merged, or acquired

Module 6 : Economical Factors that Affect Your Career

  • About the vulnerabilities of the tourism sector that affect the careers of holiday reps
  • The different types of threats to the tourism industry
  • Global events that affect the tourism sector
  • What the International Health Regulations are, and how it impacts tourists

Module 7 : Nailing the Teamwork Element Required to Surpass Expectations

  • The importance of high team morale, and how to gain and sustain it
  • The 10 qualities you need to be an effective team player
  • The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
  • Bruce Tuckman’s ‘Stages of Group Development’

Module 8 : The Standard Duties of Holiday Reps

  • The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
  • The checks that holiday reps are responsible for
  • Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
  • When you need to organise entertainment for guests, and why it’s crucial to get right

Module 9 : Personal Presentation and Protection

  • The different types of uniforms for different types of holiday reps
  • The professional behavior tour operators mandate in each of their employees
  • About the occupational hazards of working outdoors in hot climates
  • How to protect yourself from the sun and heat stroke

Module 10 : The Legalities Holiday Reps Need to Know About

  • Why holiday reps need to assist tour operators to comply with consumer protection laws
  • The steps in place to comply with disability discrimination legislations
  • What the legal definition of a package holiday really is
  • What the Denied Boarding Legislation is and why it’s handy to know about it

Module 11 : The Holiday Rep’s Role in Keeping their Guests Safe

  • About the duty of care that all holiday reps must provide customers
  • The different reports that need to be completed in compliance with health and safety guidelines
  • Why fire safety is one of the most important checks a holiday rep will do
  • What you need to include on an excursion risk assessment

Module 12 : Effective Handling of Customer Complaints

  • Why good customer relations is paramount for effective customer services
  • Where to obtain factual information to resolve customer disputes
  • How to handle difficult customers
  • Why you need to practice good customer service before resorting to an official customer complaints form

Module 13 : Administration Duties

  • About all the different types of reports you need to complete
  • Why the information you provide on your reports must be factual, accurate and presented neatly
  • When you can complete a customer complaint form before a customer actually makes a complaint
  • The reason every report you complete is vital to the tour operator

Module 14 : Crushing it with Customer Services

  • Why you can never let the ball drop on customer services
  • How to get into the real mindset of your customer
  • About body language
  • Why every tour operator requires all their holiday reps to excel in communication

Module 15: Creating the Perfect Welcome Meeting

  • What’s involved in the welcome meeting
  • Why you need to do your research as soon as you arrive at the resort you’ll be working at
  • The different elements that must be covered in a welcome meeting
  • How to prepare all the materials you will need to successfully complete the meeting

Module 16: Guide to Selling Excursions

  • How to establish rapport with your guests from the very first time you meet them
  • What to include in your sales presentations
  • The most efficient way to make sales, even if you’re not a salesperson
  • Why an objection is always an opportunity

Module 17: Preparing and Conducting Transfers Successfully

  • The importance of arriving at the airport early for arrival transfers
  • How to conduct a transfer for departures
  • The information you need to provide customers during your speech on both types of transfers
  • The preparation a holiday rep needs to do to ensure the transfers go smoothly

Module 18: Tallying Floats and Converting Currencies

  • Why it’s crucial for you to know how to work with different currencies
  • How frequently currency exchange rates fluctuate
  • What should be done when a tour operators provides a team float
  • How to work out your earnings from sales commissions

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

Has successfully completed the
HOLIDAY REP DIPLOMA INTERNATIONAL
on the
07th May 2021
Daniel Morgan
Head Tutor
New Skills Academy

This certificate can be verified online at:
https://newskillsacademy.in

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FAQ's

  • Who can take the Holiday Rep Diploma International course?

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 18 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all 18 modules there is a multiple choice test. The questions will be on a range of topics found within the 18 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

  • How can I pay?

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

  • How long does it take to complete the Holiday Rep Diploma International course?

    We estimate that the course will take about hours to complete in total, plus an additional 30 minutes for the end of course test.

  • How long is my certificate valid for?

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.

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